SPARK Cinema Voucher Store Privacy Policy
Effective Date: 30/06/2025
1. Introduction
We at SPARK (“SPARK”, "we", "us") are committed to protecting your personal data and your right to privacy. This policy explains what information we collect, how and why we collect it, and how we use, store, and protect it.
If you have any questions, please contact us at hello@wearespark.com.
2. Who We Are
cinemavoucherstore.com is a website owned and operated by SPARK Marketing Services Limited, registered in England and Wales number 09975027. We provide discounted cinema ticket vouchers to members or employees of specific partner organisations (our "clients").
Data Controller: SPARK Marketing Services Ltd
Contact Address: The Old Sawmills, Filleigh, Devon, EX32 0RN
Email: hello@wearespark.com
3. What Data We Collect
- Full name, address, phone number, email address, IP address
- Purchase history (voucher types and frequency)
- How you arrived at our platform (e.g., through a partner site or social media)
Note: We do not collect or store your payment card information automatically via the website. Transactions are processed by secure third-party providers.
4. How We Collect Your Data
- When you register with us
When you visit our website - When you make a purchase
- When you engage with us via social media, email or contact forms
- When entering promotions or completing surveys
- When referred by a third-party (with your consent
5. Why We Use Your Data
Purpose
- To fulfil your order
- To send personalised movie updates
- To understand user preferences
- To meet legal obligations (e.g., fraud prevention)
Legal Basis
- Contractual obligation
- Consent
- Legitimate interest (with minimal impact)
- Legal compliance
6. Your Rights
Under UK GDPR, you have the right to:
- Access the data we hold about you
- Correct inaccurate or outdated data
- Request deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
Visit the ICO website or call 0303 123 1113.
7. Data Retention
We retain your personal data while you remain a customer. Purchase history is retained for 5 years for accounting and analytics purposes. After this, data is either anonymised or securely deleted.
8. How We Protect Your Data
- HTTPS encryption on all transactional areas
- Password-protected user accounts
- Regular security updates and access controls
- No financial data stored on our systems
- Employee Training (annually)
- We hold IS9001 (Quality) and ISO27001 (Data Security) certifications on which we are externally assessed on an annual basis. As part of our accreditation we maintain data-related policies such as Data Breach Policy, Secure Development Policy and more.
9. Data Sharing
We may share your data with trusted third parties for the purpose of processing your orders including:
- Payment Processor | Stripe Inc | Allowing you to make a payment to us and protecting us against fraud
- Helpdesk System | Freshworks Inc | Help us to keep a record of your correspondence with our customer service team
- Hosting | Amazon Web Services (AWS) | To enable you to use our site
- Email Marketing Software | Sendinblue Inc (trading as Brevo) | Sending you marketing emails if you opt in to receiving it.
- Legal Representation | Onside Law | In the event of a legal dispute
- Law enforcement (only when legally required)
We ensure all partners meet strict data protection standards.
10. International Transfers
All personal data is stored within the European Economic Area (EEA). If you are based outside the UK and place an order, your data will be transferred to our UK systems using legally approved safeguards.
11. Cookies & Tracking
We use cookies and similar technologies to improve site functionality and personalise your experience. For more detail, see our [Cookie Policy].
12. Updates to This Policy
We may update this policy occasionally. If significant changes are made, we will notify you via email or our website. The effective date at the top reflects the latest revision.
13. Contact Us
For any questions or concerns about this policy, please email hello@wearespark.com or reach out via the contact form on our website.